Refund and Returns Policy for Conaratiech Store

Effective Date: January 4, 2025

At Conaratiech Store, we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the steps for returning items or requesting a refund. Please read this policy carefully to understand your rights and responsibilities when it comes to returning or exchanging items.

1. Returns Eligibility

We accept returns for most products purchased from Conaratiech Store, subject to the following conditions:

  • Timeframe: Returns must be requested within 30 days from the date of delivery.
  • Condition: Items must be in new, unused, and unwashed condition, with all original tags and packaging intact.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Customized or personalized products
    • Opened software, electronics, or items that are hygienically sensitive (e.g., headphones, certain tech gadgets)
    • Sale or clearance items marked as final sale
    • Gift cards or downloadable content

If you are unsure whether your purchase qualifies for a return, please contact us at info@conaratiech.com before proceeding.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@conaratiech.com within 30 days of receiving your item. Please provide your order number, product details, and the reason for your return.

  2. Return Authorization: Our team will review your request and, if eligible, issue a Return Authorization (RA) number. This number must be included in the return package to ensure your return is processed smoothly.

  3. Shipping: After receiving the RA number, return the item(s) to the following address:

    • Conaratiech Store
    • Return Department
    • 394 Roy Alley, Englewood, Colorado, United States

    Customers are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If your return is approved, we will process your refund to the original payment method. Please note:

  • Refund Timeframe: Refunds typically take 7-10 business days to process once your return is received. Your financial institution may take additional time to reflect the refund in your account.

  • Partial Refunds: If the returned item is not in its original condition (e.g., damaged, missing parts, or not in the original packaging), we reserve the right to issue a partial refund or decline the return request.

  • Shipping Fees: Shipping charges are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, you will need to return the original item for a refund and place a new order for the replacement item. Please ensure you follow the return process outlined above.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@conaratiech.com. We will work with you to resolve the issue by offering a replacement, a full refund, or store credit. We may ask for photos of the damaged product to assist in the evaluation of the claim.

  • Damaged during Shipping: If your item was damaged during shipping, please retain the packaging and the item. We may require photos of both to process the claim.

  • Defective Products: If a product is defective, we will arrange for a replacement or issue a full refund.

6. Refund Exceptions

Please be aware of the following exceptions to our refund and returns policy:

  • Gift Cards: Gift cards are non-returnable and cannot be refunded.
  • Promotional Items: Items purchased with a promotion or discount may be eligible for a return, but the refunded amount may reflect the promotional price.
  • Final Sale: Any item marked as Final Sale cannot be returned or refunded.

7. International Returns

For customers outside the United States, we accept returns under the same conditions as domestic returns. However, please note that you will be responsible for any duties, taxes, or customs fees associated with the return shipment. We recommend using a trackable shipping service to return your item to ensure it is safely delivered.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please do not hesitate to contact our customer service team:

  • Email: info@conaratiech.com
  • Phone: (303) 947-1947
  • Address: 394 Roy Alley, Englewood, Colorado, United States

We are committed to ensuring your satisfaction and are happy to assist with any concerns you may have.

Effective Date: November 12, 2024

Thank you for choosing Conaratiech Store. We value your business and aim to provide you with the best products and customer service.